Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Below, we’ve gathered our highlights and key takeaways from our time at #SAMAcon 2023.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

DECEMBER 20, 2023

Leveraging technology to enhance customer interactions and streamline processes is becoming increasingly crucial, especially in the first half of 2023. Expansion as a Core Focus Aligned with the heightened focus on NRR, there is a noticeable shift towards expansion within customer success strategies.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

Leveraging technology to enhance customer interactions and streamline processes is becoming increasingly crucial, especially in the first half of 2023. Expansion as a Core Focus Aligned with the heightened focus on NRR, there is a noticeable shift towards expansion within customer success strategies.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

Planview

APRIL 6, 2023

Last month, Planview released the inaugural 2023 Project to Product State of the Industry Report , and it is well worth the read. It examines anonymized data from over 3600 value streams, representing over 38K individuals across the value chain from ideation to value. I saw customers experience outstanding success.

Software 52

Software Software Decision-making Digitalization 52

SmartKarrot

JANUARY 1, 2024

Evolution of Customer Success The panelists shared insights into how customer success has transformed over the last couple of years. Initially focused on retention, it has now expanded to encompass the broader spectrum of customer experience.

Customer Success 8

Customer Success Emotional Intelligence Onboarding Organization 8

SmartKarrot

JANUARY 1, 2024

Evolution of Customer Success The panelists shared insights into how customer success has transformed over the last couple of years. Initially focused on retention, it has now expanded to encompass the broader spectrum of customer experience.

Customer Success 8

Customer Success Emotional Intelligence Onboarding Organization 8