Remove 2025 Remove Digital Transformation Remove Onboarding Remove Prioritization
article thumbnail

CRM in 2022: Key to Customer-Centricity in Business

SuperOffice

You can address this issue by creating a CRM onboarding plan and including it in employee training procedures. McKinsey states that all organizations should make hyper-personalization in customer care their top goal before 2025. Now is the right moment to revisit your goals and prioritize your CRM initiatives accordingly.

CRM 84
article thumbnail

The Power of AI in Sales & 5 Ways You Can Use It

Hubspot Sales

Forrester also predicts that the market for AI-powered platforms will grow to $37 billion by 2025. According to most sales reps, digital transformation has accelerated over the last 3 years. That includes lead scoring, lead prioritization, and outreach personalization. Gathering information from multiple platforms.