2027 Customer Success Profitability Shareholders 
SmartKarrot
APRIL 21, 2022
The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The idea is to offer an optimal customer experience in a collaborative manner.
SmartKarrot
APRIL 21, 2022
The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The idea is to offer an optimal customer experience in a collaborative manner.
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