2030 Customer Experience Customer Success Prioritization 
Hubspot Sales
AUGUST 30, 2023
Contrarily, only 20% of underperformers use AI to automate internal processes and improve customer experience. billion by 2030 , growing at a CAGR of 12.62% from 2022 to 2030. Here, AI can locate patterns in user data of those with repeated purchases and compare it against the entire customer base.
SmartKarrot
APRIL 17, 2023
Customer Success Identify customer needs and pain points through conversation analysis. Monitor customer sentiment and identify potential issues before they become major problems. Improve customer support by analyzing common issues and developing proactive solutions.
Tidio
FEBRUARY 26, 2021
Let’s explore customer experience trends that will define this decade. Some of the most important customer experience statistics and insights that our study revealed include: The majority of customers think that businesses don’t listen to their needs and opinions. Here’s what 1,004 US shoppers told us.
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