Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. This leads us to several burning questions, though: What is it specifically that makes an online shopping experience positive?

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Zendesk

APRIL 2, 2021

By 2030, Millennials and Zoomers will be the two largest adult consumer groups in the country. As their influence continues to grow, it only makes sense for companies to closely study these two age cohorts. That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation.

Artificial Intelligence 98

Artificial Intelligence Digitalization Customer Experience Decision-making 98

SmartKarrot

APRIL 17, 2023

Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment. They can be used for a range of tasks, including customer service, sales, and technical support. Monitor customer sentiment and identify potential issues before they become major problems.

Artificial Intelligence 10

Artificial Intelligence Customer Success Prioritization Customer Experience 10