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Remove 2030 Remove Customer Experience Remove Digital Transformation Remove Digitalization
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Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond]

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. Let’s explore customer experience trends that will define this decade. Top 27 Customer Experience Statistics to Know in 2021.

Customer Experience 145
Customer Experience eCommerce Advertising Digitalization 145
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How “The Great Compression” can lead to better retail CX

Zendesk

APRIL 7, 2021

But, adaptable creatures we are, people took to some of the changes made throughout 2020, getting especially comfortable with digital enhancements to the retail experience: like virtual wine tastings to go with an uptick in wine purchases (no judgement) or pantry items from Michelin-starred restaurants. The Great Compression.

Retail 64
Retail eCommerce Digital Transformation Digitalization 64
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