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Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond]

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. Let’s explore customer experience trends that will define this decade. Top 27 Customer Experience Statistics to Know in 2021.

Customer Experience 145
Customer Experience eCommerce Advertising Digitalization 145
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How “The Great Compression” can lead to better retail CX

Zendesk

APRIL 7, 2021

Speaking virtually (of course), Joel went on: “The opportunity as retailers, as people who think about how to better connect to our customers, is not to think about it as the great depression, but as the great compression.”. That has been true for years in retail customer experience , and it’s become even more important today.

Retail 64
Retail eCommerce Digital Transformation Digitalization 64
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