2030 Customer Experience Digital Transformation Meetings 
Zendesk
APRIL 7, 2021
put it during the National Retail Federation’s Big Show 2021, the antiseptic motions of customers and associates “became sterile for my health but deadly for my shopping experience.” The Great Compression ” refers to our forced, collective digital transformation, which compressed the timeline of evolution into months instead of years.
Tidio
FEBRUARY 26, 2021
For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. Let’s explore customer experience trends that will define this decade. Top 27 Customer Experience Statistics to Know in 2021.
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