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Supporting your customers starts with supporting your agents

Zendesk

This is something that’s going to stick with us ,” said Frances Brittingham, a customer experience manager at Calm , a meditation app. Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. 50% of support teams are fully remote.

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Making Real-Time Product Portfolio Data Analysis a Priority

Planview

Additionally, the same business leaders guessed that disruption would be an even more significant threat by 2030. And they need to be able to co-work and collaborate across locations and disciplines, especially as hybrid and remote work environments grow more popular. It starts with adaptability.