Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. So a very warm welcome Kate and Kio.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

JANUARY 13, 2022

Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Guide customers as a product expert and HR best practice advisor.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

MARCH 8, 2022

She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Amarachi Ogueji. Bhavika Kochhar.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21