DemandFarm

APRIL 26, 2023

Key Account Management (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. A key account manager’s primary responsibility is ensuring that the needs of key clients are met, and that they remain satisfied with the company’s products and services.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. I’m currently a project manager at Hallam.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Arpedio

OCTOBER 30, 2023

In this episode, Lee interviews Ulrik Monberg , Founder and CEO of ARPEDIO, to explore the keys to success in Account-Based Selling. From CRM to Strategic Account Planning The role of Customer Relationship Management (CRM) tools has witnessed a significant transformation over the past decade. Listen to the podcast here.

Co-Creation 52

Co-Creation Account Planning Artificial Intelligence Leadership 52

SBI

JULY 1, 2020

Developing a deep understanding of your customer’s organization by synthesizing customers’ strategic priorities and where your organization’s products and services can support them is critical to uncovering hidden revenue. Manage Relationships More Strategically. Mark Kopcha President, CEO, Revegy.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

APRIL 1, 2021

Collaborate closely with Barefoot’s sales, product management and development managers to drive customer satisfaction, customer retention, customer competencies with the products, and revenue growth. Manage existing key accounts effectively, involving outbound calls daily.

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

NOVEMBER 11, 2020

Also, he investigates the support and management of internal teams as well. Customer Success Managers. The main function of a customer success manager is to manage and support individual members of his team and see if it is smoothly running. He also oversees and manages the client portfolios whenever the need arises.

Customer Success 12

Customer Success Onboarding Account Development Customer Experience 12

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Annette Franz. Bhavika Kochhar.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21