Arpedio

JANUARY 5, 2024

Join us as we explore the essence of Account Management and Customer Success, and how each plays a part in sculpting a company’s legacy in delivering exceptional customer experiences. Principles Behind Customer Success Strategies Customer success strategies are built on a proactive engagement model.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

SmartKarrot

OCTOBER 3, 2023

Enhanced Customer Experience A well-designed (and implemented) playbook ensures a uniform customer experience delivered by every team member. Tracking your KPIs becomes easier and so does identifying and improving your customer journey. Involve customers to participate in the playbook as needed.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

SmartKarrot

NOVEMBER 17, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

ProlifIQ

AUGUST 17, 2023

Account Success Strategies: To foster account success and achieve expansion, businesses should implement several key strategies: Proactive Customer Support and Ongoing Communication: Being proactive in addressing customer concerns and maintaining open lines of communication helps build trust and enhances the overall customer experience.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. However, it also applies to B2B businesses. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Onboarding. Thank the customers.

B2B 10

B2B Onboarding Customer Success B2C 10