SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. You make an effort to stop customers from leaving your business and research the causes.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

FEBRUARY 10, 2022

Apply here: [link] Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

FEBRUARY 1, 2022

Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

APRIL 19, 2023

Apply here: [link] Role: Manager, Global Customer Success Location: Canada (Remote) Organization: Octopus Deploy As a Manager, Global Customer Success you’ll assuming accountability for your team’s members, their performance, and the outcomes they produce.

Customer Success 19

Customer Success Account Growth Facilitation Onboarding 19

SmartKarrot

SEPTEMBER 3, 2021

Leverage EHS industry and Encamp product expertise to become a trusted advisor to customers. Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved. Proactively address gaps in product adoption and work with customers in order to achieve account health.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

JULY 4, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Focus purely on customer success!

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

APRIL 1, 2022

Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

APRIL 5, 2022

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth. Role: Customer Success Manager. Establish and optimize customer experience processes to ensure ongoing satisfaction.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

APRIL 28, 2021

Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

NOVEMBER 17, 2021

Retain, develop, and hire a team of high-performance Customer Success Managers. Own the overall success of customer onboarding and ongoing customer management. Collaborate cross-functionally to rapidly improve the customer experience.

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 12, 2021

Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Create an onboarding process for new team members. Foster collaboration within the team and across the customer lifecycle. Refine user adoption KPIs as needed to align with HiredScore goals or client-specific outcomes.

Customer Success 10

Customer Success Transportation Insurance Financial Services 10

SmartKarrot

JULY 12, 2021

Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology. Effectively address customer satisfaction and manage a diverse set of issues until resolved.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

APRIL 16, 2021

Serve as an internal voice of the customer to product, implementation, and analytic teams. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. In reseller / Partner network.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

JULY 2, 2021

Develop and implement strategic plans to ensure close oversight on overall customer health and successful execution of deliverables against Service Level Agreements. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Apply here: [link].

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Dana Alvarenga. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JULY 21, 2020

Role: Senior Customer Success Manager Location: Atlanta, US Organization: Alfresco CSM plays a key role in creating a centre of excellence around the client experience that ensures strong client relationships and retention. Drive Customer Success, retention, foster account growth and promote advocacy within your customer base.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10

SmartKarrot

DECEMBER 22, 2020

Identifying solutions that will continue to provide value add to customer objectives. Driving successful project implementation support, onboarding, and utilization of products. Perform customer onboarding and training with an expert-level understanding of the products and technical details of media and site pixeling.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. This could be through video, phone call, or email.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

NOVEMBER 25, 2020

Manage large enterprise accounts including account growth and driving product utilization. Lead the sales and customer service team to champion the customer experience across the business. You must be intellectually curious, pragmatic enough to flourish in a startup, and comfortable with uncertainty.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

AUGUST 19, 2020

Apply here: [link] Role: Director of Customer Success Location: Newyork, US Organization: Bizzabo Bizzabo is currently looking for a Director of Customer Success to lead a team of Customer Success Managers and help create an industry-leading customer experience within the event technology world.

Customer Success 10

Customer Success Account Management Account Growth Leadership 10

SmartKarrot

NOVEMBER 26, 2020

Proactively manage customers by conducting comprehensive Operations Reviews. Deliver an exceptional customer experience, resulting in referenceable accounts. Manage account escalations and ensure timely delivery of the resolutions. Apply here: [link].

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

Zendesk

OCTOBER 20, 2023

Determine customer success team roles and responsibilities Before you can carry out your customer success plan, you must hire a team of people with a customer-first mindset. These individuals will work together to enhance the customer experience and help customers attain their goals.

Customer Success 52

Customer Success Onboarding Software Software 52

SmartKarrot

OCTOBER 4, 2021

Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Building relationships with customers as a trusted advisor to support and consult on their social strategies.

Customer Success 3

Customer Success Onboarding Stakeholders Account Growth 3

ProlifIQ

AUGUST 17, 2023

Account Success Strategies: To foster account success and achieve expansion, businesses should implement several key strategies: Proactive Customer Support and Ongoing Communication: Being proactive in addressing customer concerns and maintaining open lines of communication helps build trust and enhances the overall customer experience.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Customer account journey for B2B organizations can help with this. . Onboarding.

B2B 10

B2B Onboarding Customer Success B2C 10