Remove Account Growth Remove Document Remove Onboarding Remove Stakeholders
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Why Every Customer Success Manager Needs Playbook(And How to Build One)

SmartKarrot

This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth.

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Mar 07 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Account growth: identify areas for growth within existing accounts.

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Sep 03 – Customer Success Jobs

SmartKarrot

Create success plans for your customers and document customer progress toward established goals and results. Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved. Proactively address gaps in product adoption and work with customers in order to achieve account health.

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Feb 01 – Customer Success Jobs

SmartKarrot

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Own metrics related to the successful onboarding, retention, and growth of Teampay customers. Being the main point of contact between the company and your portfolio of named accounts. Apply here: [link] .

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Jan 06 – Customer Success Jobs

SmartKarrot

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Capture and communicate the impact of the team’s work to both internal and external stakeholders. Meet quarterly goals to support corporate initiatives.

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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I’m working toward that plan.

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How to lead a client services team in an award winning digital marketing agency, with Beth Sharma

Account Management Skills

I was responsible for putting together big tender documents for this quite complex SAS product and worked really closely with some of the most brilliant kind of sales professionals. So we do that in a number of ways, starting from onboarding, we run these things called immersion sessions. Jenny 16:53. Where are their challenges?