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Break & Glue: The art of capturing complex mega-strategic accounts in CRM to get the most from account planning tools 

Strategic Account Management Association

Additionally, you will burden your SAM team with an excess of customer information, preventing them from focusing on and documenting what’s really important. If you make your units too small, you will be focusing attention on stakeholder and business drivers that aren’t truly strategic to your customer. Explain the “why.”

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How to maximize your deal desk process flow

PandaDoc

Automation tools, such as software designed for business proposals or contract management, accelerate collaboration with all stakeholders. All activities thereafter, such as payment processing, customer onboarding, and delivery, apply to deal closure and do not need to involve a deal desk. What is the deal desk process?

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7 Key Account Management Tools of the Future that are Here Now

Account Manager Tips

1) Sales Intelligence: LinkedIn Sales Navigator (2) Appointment scheduling: Arrangr (3) Sales automation & engagement: Salesmate.io (4) Database: Airtable (5) Note taking: Milanote (6) Task Management: Todoist (7) Document Management: Bit.ai 7) Document Management: Bit.ai Table of Contents. (1) Conclusion. Click to Tweet. (1)

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Account Planning Template

ProlifIQ

An account plan should be interactive and a living, breathing document used as a framework for the account. Key account planning drives the sales and support teams to document the stakeholders you will be working with. T he customer doesn’t have to repeat themselves when information is in a plan and onboarding begins.

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What is Guided Selling?

Upland

These tools are a centralized repository where relevant information about individuals, key stakeholders, potential opportunities, next steps, and more can be accessed. This approach extends beyond the sales department to include marketing, customer support, and other key stakeholders.

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The Importance of Sales to CS Handoff

ProlifIQ

As a customer success manager, successful customer onboardings are critical to the success of your company and the customers you serve. When customers have a positive onboarding experience, they are more likely to adopt the product effectively, continue using it over the long term, and refer others.

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Tips for fast CRM user adoption

Insightly

Selecting and implementing the perfect CRM for your business, is a multifaceted process that requires adequate research, planning, and input from stakeholders across the organization. Questions to consider: How thorough was the training, onboarding, and support that you received from your current vendor? Adding new users.

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