SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Drive LTV (lifetime value) of your customers through increased product adoption and usage.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

OCTOBER 5, 2023

In this article, we delve deep into creating an effective playbook strategy for Large -Scale Clients that can help you build and grow long-lasting relationships and drive revenue growth. Left to itself, organizations remain dependent on individual account manager(s) passion and drive which does not lead to consistent results.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Account Manager Tips

MAY 25, 2021

Provides expertise and integration to create value the client can't achieve without you. As a result, organizations accelerated revenue and retention. Implementing key account management Like the salesperson that came before them, key account managers can't do it all. Value proposition. Key Account Team.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

SmartKarrot

NOVEMBER 24, 2020

Role: Senior Manager, Enterprise Customer Success Location: Dallas, TX, US Organization: Amplitude As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment. Promote new products to the client base.

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Present the value proposition and product features to audiences ranging from Senior Executives and Project Management Leaders to frontline end-users.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

Account Manager Tips

OCTOBER 11, 2021

Doesn't understand their value proposition A bad key account manager relies on marketing for messaging. And so they're unable to convince clients of their value. Do this instead: Do research to better understand your competitive advantage and value proposition. Bad key account managers don't prepare.

Account Management 246

Account Management Key Account Management Management Suppliers 246

Mercuri International

MAY 23, 2023

Set objectives & strategy A SAM should create a sensible and sustainable strategy for strategic accounts, help develop the account plan, and build buy-in across the organization. AI tools to augment the SAM might include: Embedded tools to predict strategic account growth areas. Account-based marketing.

Artificial Intelligence 52

Artificial Intelligence Value Proposition Account Management Co-Creation 52

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. And so they’re out.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Zendesk

OCTOBER 20, 2023

It explains what customer success looks like at your organization and empowers your customer success teams by outlining goals and objectives, strategies, key activities, and resource allocation. A customer success plan is a strategic framework (document or visualization) that ensures a customer’s long-term success and satisfaction.

Customer Success 52

Customer Success Onboarding Software Software 52

SmartKarrot

MARCH 2, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Presto As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with the customers. Ensure all customers have a clearly defined value proposition and are measuring benefits.

Customer Success 3

Customer Success Value Proposition Account Growth Facilitation 3