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How to manage a remote agency team, with Gustavo Razzetti

Account Management Skills

He shared some very thought-provoking insights for agency leaders and agency teams, including how remote working is only amplifying the positive and the negative aspects of your agency culture that were already present how to fix the issues how to make your remote brainstorming meetings more effective why agencies need to strike a balance between being (..)

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. But coaches resist the temptation to tell. As a bridge between fee-earners and specialist marketing teams.

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How to Resize and Retool Your Sales Force

Mike Kunkle

Brainstorm creative options with team members. Even so: How will you divide inbound and outbound lead gen, opportunity management, and strategic account management? Will some people or teams handle opportunities and accounts up to a specific size, with executive lead gen or key account management done by others?

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How to use the power of ‘surgical empathy’ with your clients, with Dr Mark Goulston

Account Management Skills

If you would like to receive a weekly newsletter with tips for account managers and sound bites from podcasts, and news and events then please subscribe via the Home page. So if you’re an account manager, and you get a sense that the other person is smiling, but it’s not a Yes, they’re being polite.