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Maximizing Customer Retention: The Role of Key Account Management in Customer Success Management

DemandFarm

The rise of the digital era has changed the rules of the game. Customer success teams are investing heavily in webinars, tutorials and other resources that help customers fully understand the features of offerings. Masterclass by Forrester Principal Analyst Anthony McPartlin: Why companies fail with key account management?

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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

So think strategically about the customer, which can also mean that we are building account plans, for example, we’re looking at the org chart to understand who’s who are the relationship map, who’s who within the organisation. And you ran a webinar, I think it was packed full of value. Alex 19:31.

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Bigtincan Expands Tech Market Presence with Acquisition of Veelo Inc.

SBI

Veelo brings leadership expertise in the use of brain science, deep experience in the technology vertical and a leading team of experts who know how to win in our fast-growing market - David Keane, Co-founder and CEO of Bigtincan. Resources All Awards & Recognition Blog Article Industry News Interview Video Video Reviews Webinars.

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Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey

SBI

Doug Winter, Seismic co-founder and CEO. Marketers understand that producing personalized, compelling content is foundational to providing value to their company’s bottom line and therefore the business at large,” said Doug Winter, Seismic co-founder and CEO. Account Planning. Prospect Intelligence. You’ve basically got.