Fighting a war on two fronts – why some of Key Account Management’s biggest battles are internal
Mercuri International
JULY 1, 2021
Most people think that the biggest challenge for a Key Account Manager is the need to understand their account but is this all that is needed? In most cases no; a good KAM also spends time internally trying to win over the expertise and resources they need to serve their customer. References: Ramstedt, C.
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