Remove Account Planning Remove Customer Value Remove Key Account Management Remove Value Proposition
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Fighting a war on two fronts – why some of Key Account Management’s biggest battles are internal

Mercuri International

Most people think that the biggest challenge for a Key Account Manager is the need to understand their account but is this all that is needed? In most cases no; a good KAM also spends time internally trying to win over the expertise and resources they need to serve their customer. References: Ramstedt, C.

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The Importance of Co-Creating Value with Every Strategic Customer

Account Manager Tips

ne the value potential of the solution for customers. Use of knowledge management systems and learning with customers Provide value proposition for the customer's network. You need a long term planning horizon for co-creation. Bring the wider organization into your value co-creation mission.