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SaaS customer support: An introductory guide for 2024

Zendesk

NOVEMBER 28, 2023

There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences. Since partnering with Zendesk, CARET has achieved a 1.54-hour

e-Learning 52
e-Learning Software Software Brainstorming 52
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4 Trends Putting the “Value” Back in Value-Added Resellers

Hubspot Sales

MARCH 20, 2018

And that, coupled with freemium sales equaling a lower customer acquisition cost, makes it attractive to more businesses every year. Instead, they understand the value of marketing generating leads for sales, sales engaging those leads, and customer success retaining, cross-selling and up-selling existing customers to fuel growth.

Software 91
Software Software Brainstorming Customer Success 91
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