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SaaS customer support: An introductory guide for 2024

Zendesk

There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences.

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4 Trends Putting the “Value” Back in Value-Added Resellers

Hubspot Sales

Instead, they understand the value of marketing generating leads for sales, sales engaging those leads, and customer success retaining, cross-selling and up-selling existing customers to fuel growth. They view the entire ecosystem and brainstorm ways to create a beautiful, powerful, end-to-end customer experience.

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Stop Doing Stupid Sh*t: 18 Outdated Sales Tactics to Abandon in 2018

Hubspot Sales

You need product knowledge, sales knowledge, and customer knowledge to get the right results. The old idea of going to trade shows, setting up booths, brainstorming creative ways to attract people to that booth, and scanning badges by the hundreds? Thinking you're too good to learn new things. Trade shows.

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