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SaaS customer support: An introductory guide for 2024

Zendesk

There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences.

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4 Trends Putting the “Value” Back in Value-Added Resellers

Hubspot Sales

Instead, they understand the value of marketing generating leads for sales, sales engaging those leads, and customer success retaining, cross-selling and up-selling existing customers to fuel growth. They view the entire ecosystem and brainstorm ways to create a beautiful, powerful, end-to-end customer experience.