Remove Acquisition Remove Brainstorming Remove Customer Knowledge Remove Decision-making
article thumbnail

SaaS customer support: An introductory guide for 2024

Zendesk

There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences. Since partnering with Zendesk, CARET has achieved a 1.54-hour