Flevy

FEBRUARY 19, 2024

In business, growth is everything. Thus, it’s critical leaders select appropriate Key Performance Indicators (KPIs) designed to translate growth efforts into measurable outcomes. For leaders within any organization, these metrics offer the tools to steer their initiatives toward sustainable growth.

Business Growth 52

Business Growth Management Digital Transformation Profitability 52

SmartKarrot

SEPTEMBER 22, 2020

One of the most important things to realize is that the customer success plan is simply not taking your sales a notch up and rephrasing it with the term ‘customer success’. Each role is extremely important for your business’ growth. When clubbed together, both of them can boost up the company’s growth and quality.

Customer Success 10

Customer Success Sales Acquisition Investors 10

SmartKarrot

JULY 30, 2021

It’s the key to growing your business by keeping your customers happy. In the digital world of endless options for customers, how to ensure your customer stays with you and doesn’t churn? Invest in customer success. Plus, it’s essential to walk your customers through their pain points towards product adoption.

Customer Success 10

Customer Success Onboarding Acquisition B2C 10

SmartKarrot

JANUARY 5, 2021

Having scaled up Gainsight from $1M in ARR to a market-leading giant, Allison has chaired several C-suites and advised founders on go-to-market strategies for their businesses. She has also geared up many product-based SaaS companies as an Investor in recent times. Dave Jackson. Jeanne Bliss. Andrew Marks. Julie Hogan. Kristen Hayer.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Insightly

JANUARY 10, 2024

The first guest is Lindsay Cordell, helps businesses make go-to-market simple as an industry analyst and founding partner at GTM Partners. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. 2024 change #2: Are businesses done ‘shedding’ SaaS?

Finance 52

Finance CRM Acquisition Decision-making 52

PandaDoc

APRIL 12, 2022

Customer Lifetime Value (CLV). Better customer health scores with PandaDoc. NPS is designed to use customer experience as a predictor of satisfaction and future business growth. For SaaS companies, this can be an ideal metric for measuring customer relationship. Customer Effort Score (CES).

Customer Success 52

Customer Success Acquisition Customer Experience Software 52

Insightly

JANUARY 2, 2024

Focused sales reps find more time for prospecting, customer acquisition, and upselling, which results in a healthier pipeline. Additionally, the endorsement or recognition from reputable analyst firms can enhance a company’s credibility and visibility in the market, aiding in the building of trust with clients and investors.

CRM 52

CRM Co-Creation Onboarding Decision-making 52