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65 Essential Key Account Management Terms Explained: Key Account Management (KAM) Glossary

DemandFarm

Cross-selling The process of selling related products or services to existing customers, typically with the goal of increasing revenue and customer lifetime value is called Cross-selling. Customer Acquisition Cost (CAC) The total cost associated with acquiring a new customer, including marketing and sales expenses.

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How complex is your complex sale? An analogy with Judo belts

KAM With Passion

It might be worth talking to each of the involved persons about a few specific parameters (the delivery time, safety of supply, logistics, payment terms) but the free space left to the sellers to add value remains limited and easy to identify (still, not all sellers identify it and try to leverage it). Yes, it does, and a lot. Here is why.