75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022
SmartKarrot
FEBRUARY 16, 2022
Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Only 17% of customers believe digital companies care about their opinions. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships.
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