20 Best Customer Experience Quotes
SmartKarrot
MARCH 9, 2021
CXM = The art and science of coaxing lifetime loyalty from daily transactions.”. He mentions how lifetime loyalty is what companies look for and the enabler for this is CXM or Customer experience management. Shifting to competitors or churning is easy in a digital age. Steve Curtin. Jeanne Bliss. Steve Jobs. Heather Williams.
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