SmartKarrot

MARCH 9, 2021

CXM = The art and science of coaxing lifetime loyalty from daily transactions.”. Steve Curtin is widely known in the field of customer service. His bestseller book on customer experience – ‘Delight your customers’ mentions simple ways to raise customer service to extraordinary. The customer.”.

Customer Experience 19

Customer Experience CXM Customer Success Internet 19

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.

Customer Experience 10

Customer Experience CXM B2B Artificial Intelligence 10

SmartKarrot

JULY 26, 2021

What is the role of digital in improving the customer experience? Digital is the way ahead for SaaS businesses! And then, digital isn’t just modernizing your existing legacy apps or products! Digital transformation is all about creating a culture that is ready to accept change and work on it at a faster pace.

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11