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The Sliding Scale of Sales Transformation

Mike Kunkle

Understanding general buyer personas and buyers’ journey or buying processes, including challenges, opportunities, impacts, needs, objectives, priorities (COIN-OP), decision process, decision criteria, decision roles, desired outcomes with metrics and measures, and consideration of both the decision makers’ business and personal needs.

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EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

This guide will explore the key features to consider, how the software benefits both customers and support teams, and provide an overview of some of the leading solutions currently available to help you make an informed choice for your business. Co-browsing: Simultaneous browsing with customers for assistance.

article thumbnail

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

This guide will explore the key features to consider, how the software benefits both customers and support teams, and provide an overview of some of the leading solutions currently available to help you make an informed choice for your business. Co-browsing: Simultaneous browsing with customers for assistance.