75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022
SmartKarrot
FEBRUARY 16, 2022
Here are a few statistics that help understand the role of social media in CX evolution – Customers engaging with brands on social media platforms spend 20 to 40% more. 80% of tweets about a brand’s customer service are critical or negative. Only 17% of customers believe digital companies care about their opinions.
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