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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

Only 17% of customers believe digital companies care about their opinions. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction.

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Customer Experience (CX): Frequently Asked Questions

SmartKarrot

Use Artificial Intelligence to your advantage (AI). Customer Experience Director Customer Experience Manager Customer Experience Consultant Customer Experience Specialist Customer Experience Agent Customer Experience Advocate. What is the role of digital in improving the customer experience?