Remove B2C Remove CRM Remove Customer Knowledge Remove Decision-making
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What is a CRM?

Insightly

Customer relationship management ( CRM ) is a software system that allows businesses to capture and store business and customer data in a single database. The brief history of CRM. CRM isn’t a new concept. Businesses have tried to maintain healthy relationships with customers since the dawn of commerce.

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Suggestive selling definition and techniques (2022 sales guide)

Zendesk

And the more your suggestions prove correct, the more you will foster customer loyalty. Loyal customers not only make additional purchases over time—they also recommend your products or services to their friends and colleagues. When it comes to suggestive selling, each customer interaction should be tailored to the individual.

B2C 52
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The 15 best online sales training programs in 2022

Zendesk

Companies willing to invest in sales training are 57 percent more effective than rival companies that make no such investments. Companies willing to invest in sales training are 57% more effective than rival companies that make no such investments. MEDDIC Academy aims to make enterprise sales easy. Enterprise sales training.