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What account managers can learn from the science of listening, with Dr Laura Janusik, Ph.D., M.B.A.CLP

Account Management Skills

I’m just thinking of my audience now, account managers, you know, maybe many of them are working on global accounts, and therefore are dealing with different cultures. So this is a good topic to kind of understand. But thinking more about, so you can’t tell if someone’s really listening? Okay, fantastic.