Arpedio

JANUARY 5, 2024

Understanding the Basics of Account Management The complexities of client relationship management and the nuanced strategies that underpin successful account management are essential knowledge for any professional seeking to navigate the intersection of customer engagement and business growth strategy.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Flevy

MARCH 26, 2024

By integrating these elements into a cohesive Customer Journey Map, organizations can align their processes, resources, and strategies to significantly improve the overall customer experience, thereby driving customer satisfaction, loyalty, and business growth.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

AUGUST 24, 2021

Utilize customer feedback and performance data to drive both true and perceived customer value. Partner with the marketing team to map the customer journey and develop an automated customer outreach and communication cadence to maximize subscriber retention rates. with the Product & Tech teams.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

DECEMBER 23, 2020

Drive new business growth through greater advocacy and reference-ability. Provide delighted support to the customers by having a high level of accountability for the support organization. Manage technical resources based on project/campaign timelines with complex and varied business needs.

Customer Success 10

Customer Success eCommerce Stakeholders Business Growth 10