SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team. Raising renewal rates and decreasing churn.

Customer Success 19

Customer Success Communication Stakeholders Construction 19

Flevy

MARCH 26, 2024

Transforming CX into a sustainable, customer-centric model requires a comprehensive overhaul of business operations and employee behaviors, moving beyond mere front-end customer interactions to revamp underlying support processes.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

ClearPoint Strategy

JULY 28, 2021

The customer value proposition should be at the core of your strategy, which is why it comes directly after the financials (or mission). For-profit companies typically focus on achieving one of these three value propositions: Product leadership. Enhancing customer value by improving relationships with existing customers.

Value Proposition 98

Value Proposition Software Software Government 98

Insightly

NOVEMBER 1, 2022

When customers know you understand them on a personal level via communications and content, they’re more likely to feel an emotional connection, make purchases and remain loyal to your brand. . Customer intimacy: Armed with the data you’ve gathered, you can refine how you communicate with customers.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. We look forward to connecting with you!

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Coordinate with customer support to ensure timely closure of quality issues.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SBI

JULY 1, 2020

Success requires streamlined, silo-shattering processes that highlight the optimal path to revenue and enable the right high-value activities to efficiently, predictably and strategically drive growth. Deepen Customer Insights. To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

Insightly

JUNE 17, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. . Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. . It may seem like a simple concept.

Decision-making 98

Decision-making Media CRM Marketing 98

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Scale utilization and process improvements across the customer success and technical support teams.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 6, 2022

Coach customers to be product experts and train their teams on ThoughtTrace best practices so they become increasingly self-sufficient. Partner with Sales staff to help them better understand customer value propositions. Coordinate customer queries and loop in subject matter expert colleagues from payroll, benefits or tech.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

FEBRUARY 23, 2023

Establish important milestones and goals with strategic customers, develop key performance indicators, and assist the customer in realising their definition of success. Execute Executive Business Reviews (EBR) on a regular basis, according to the type of customer, at intervals chosen based on customer value.

Customer Success 19

Customer Success Stakeholders Account Management Communication 19

SBI Growth

FEBRUARY 23, 2014

Interview and sit down with internal stakeholders to see how they view sales. Customers - Too many times a new strategy or program is launched without customer input. To have a successful program, spend time talking to customers and prospects. This will help you understand what customers’ value from you as a vendor.

Decision-making 75

Decision-making Sales Stakeholders Sales Training 75

SmartKarrot

OCTOBER 5, 2023

Regular check-ins, updates, and feedback loops help in addressing concerns, identifying opportunities, and ensuring customer experience. The article on Effective Communication offers some good insights on communication and engagement tips. E.g. Achieving account profitability along with meeting the customer value objectives.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JANUARY 19, 2023

Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge. Build sustainable relationships of trust through open and interactive communication. Develop a deep understanding of technology to help create customer success best practices.

Customer Success 19

Customer Success Insurance Stakeholders Software 19

SmartKarrot

AUGUST 24, 2021

Utilize customer feedback and performance data to drive both true and perceived customer value. Partner with the marketing team to map the customer journey and develop an automated customer outreach and communication cadence to maximize subscriber retention rates. with the Product & Tech teams.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

Apptivo

MAY 26, 2022

Happy and loyal customers tend to become your brand spokespersons and recommend you more. Satisfied customers tend to spend more with you, and this can result in increased customer value and profits. Companies should collect feedback from both customers and prospects who just stopped short of buying from you.

Retail 52

Retail Customer Experience Media B2C 52

SmartKarrot

DECEMBER 10, 2021

Ongoing customer communication and relationship-building efforts. Developing, preparing, and nurturing customers for advocacy – in partnership with the marketing team. Driving success plays to create customer value, mitigate risks and realize results.

Customer Success 19

Customer Success Advertising Account Planning Stakeholders 19

Insightly

JUNE 16, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. In many industries, ‘the customer is always right.’

Decision-making 52

Decision-making Media CRM Marketing 52

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: InVision Group As a Customer Success Manager, you will build deep relationships with relevant stakeholders and decision-makers at the customers and prospects, always putting the customer value front and centre.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

DECEMBER 22, 2020

These measures drive customer success by helping customers achieve business objectives and track projects. The Ongoing Value Realisation Cycle. There is a need to check the ongoing value realization features often. Business stakeholders need to enable efficient changes to increase the ongoing value realization.

Customer Success 10

Customer Success Customer Value Communication Facilitation 10

SmartKarrot

FEBRUARY 8, 2021

Stellar communicator: excellent written, verbal, and visual communication and presentation skills. Apply here: [link] Role: Customer Success Manager Location: Remote, Austin, Texas Metropolitan Area Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts.

Customer Success 10

Customer Success Stakeholders Onboarding Publishing 10

Nutshell

JANUARY 14, 2020

Deals < $100,000 in ACV should close on average within 90–180 days depending on the number of stakeholders and gates. To calculate the LTV, multiply the customer value (the average purchase value multiplied by the average purchase frequency rate) by the average customer lifespan. Source: Profitwel l.

Sales 127

Sales Software Software CRM 127

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Therefore, it is important to ensure that your business appropriately informs customers of when subscriptions end and the terms and agreements of the renewal process.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

JUNE 11, 2021

The curriculum ranges from basics to instilling skills that drive expansion and increase in customer accounts. You will also learn how to manage time effectively, deal with customer discontent, NPS for customer success, and communication management. TriTuns Customer Success Training Program.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JUNE 2, 2021

Develop a trusted advisor relationship with customers to ensure that both business strategy goals and that the technical and operational timelines are aligned. Monitor and respond to customer inquiries, applying internal resources, escalation, and resolution processes for critical customer issues.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

DECEMBER 3, 2020

Role: VP, Customer Success Location: Phoenix, AZ, US Organization: States Title As a VP of Customer Success, you will be responsible for setting the Vision & Direction of the Customer Success Team at States Title to achieve Revenue, Customer Retention, and Product Adoption goals.

Customer Success 10

Customer Success Onboarding Leadership Facilitation 10

SmartKarrot

SEPTEMBER 6, 2021

Customer Success software or CS tools extract data from various points across the customer journey and multiple platforms to offer a 360-degree customer persona. CS software also highlights the data that is critical for retention, growth, customer satisfaction, and customer value. Like what you are reading?

Customer Success 10

Customer Success Software Software Decision-making 10

SmartKarrot

DECEMBER 23, 2020

Provide delighted support to the customers by having a high level of accountability for the support organization. Develop and implement best practices; create a predictable and repeatable motion to scale Customer Success operations sustainably while maximizing customer value realization.

Customer Success 10

Customer Success eCommerce Stakeholders Business Growth 10

OnStrategyHQ

MAY 17, 2023

[Step Four] Summarize: Write the catchy phrase and the value statement for each value in small groups. Step Five] Present & Evaluate: Do your values meet the quality checklist? While strategy often relates to competitiveness, it can also be about delivering the highest value and impact to those you serve.

Organization 40

Organization Brainstorming Leadership Decision-making 40

SBI

JANUARY 29, 2020

Sellers can add approved Allego content to their prospect communications with minimal disruption to their workflow, and users can receive notifications about new visitors, track visitor behavior in reports, and more. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar.

Account Planning 26

Account Planning Sales Digital Transformation Stakeholders 26