SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

JANUARY 12, 2021

Gather intelligence on how customers are using the products and determine what features and services are the most/least valuable to their businesses. Identify areas for improvement in the customer experience, both in the product and processes. Host Webinars for the customers and prospective customers.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10

SmartKarrot

JULY 2, 2021

Develop proposals, training material, bespoke tutorials, and customized demo accounts, to support pilots, help close deals, and ensure long-term success for each customer. Conduct group refresher workshops and webinars. Use customer interactions to identify new requirements and help define the future development roadmap.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10