SmartKarrot

MARCH 8, 2022

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Annette Franz.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JUNE 30, 2021

Develop and regularly report on customer success KPIs that will measure new and repeating customers, as well as and customer satisfaction. Collaborate cross-team with Sales, Marketing and Operations to streamline workflows and create a seamless customer experience.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

OCTOBER 5, 2023

Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. Regular check-ins, updates, and feedback loops help in addressing concerns, identifying opportunities, and ensuring customer experience.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JANUARY 12, 2021

Gather intelligence on how customers are using the products and determine what features and services are the most/least valuable to their businesses. Identify areas for improvement in the customer experience, both in the product and processes. Support seamless onboarding and tailoring of the platform for new clients.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10

SmartKarrot

JULY 2, 2021

Apply here: [link] Role: Customer Success Manager Location: Malvern East, Victoria, Australia Organization: Ultradata As a Customer Success Manager, you will be the primary contact between the financial institution clients and Ultradata. Drive sales strategies for upsell to clients. Apply here: [link].

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

APRIL 20, 2021

Apply here: [link] Role: Director of Customer Success Location: Boise, ID, US Organization: QDM Inc As a Director of Customer Success, you will manage a growing team of client success specialists and work with them to optimize performance and processes for the clients they directly manage.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

JUNE 21, 2021

As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences. Evaluate, optimize current and recommend new strategies to grow client business.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

DECEMBER 22, 2020

Apply here: [link] Role: Senior Customer Success Manager Location: Sydney, New South Wales, Australia Organization: ADARA, Inc. As a Senior Customer Success Manager, you will be responsible for building and maintaining profitable relationships with large direct and agency Tourism clients.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

Account Manager Tips

MAY 25, 2021

Clients developed a strong relationship with their suppliers and enjoyed greater benefits. And everyone was happy (mostly - some clients are never satisfied!). Key account management improves the customer experience by linking opportunities with solutions. Not all customers are key accounts. Kurzrock, W.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery. Forecast and track key account metrics (e.g.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

Arpedio

AUGUST 24, 2022

A key account plan is your methodical strategy for ensuring your key client has a satisfactional customer experience throughout the life of the account. Without an account plan to serve as a strategic framework, it can be difficult to develop a playbook of tactics that can help cultivate long-term business relationships.

Account Planning 52

Account Planning Account Development Management Account Management 52

Arpedio

JANUARY 11, 2023

Now that you have your key account partners established, the next step is to develop valuable relationships that will last. When you understand your clients’ motivation and needs, you can easily develop meaningful relationships that in return will give long-lasting key accounts.

Account Management 52

Account Management Management Key Account Management B2B 52