Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

DECEMBER 12, 2023

External clients – Then of course we need to build networks amongst potential clients, existing clients and referrers. Marketing is the client’s representative within the firm. Our client relationships keeps us in touch with market changes and perceptions.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

NOVEMBER 1, 2023

Protectionism – Some fee-earners could be insecure and defensive about sharing client information and relationships. The culture and rewards systems sometimes worked against integrated client teams. Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Arpedio

JANUARY 5, 2024

Key Strategies for Effective Relationship Management Understanding Customer Needs : This involves not only identifying what the customer wants but also understanding their long-term goals and challenges. Building Trust : Trust is the foundation of any strong relationship. Reliability : Following through on promises builds credibility.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference. a partner”.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

PandaDoc

MAY 28, 2024

Let’s delve into the pivotal role consultative selling plays in fostering meaningful client relationships and driving long-term business success. Greater customer loyalty and retention: Reps communicate and interact with customers with authenticity. Use gathered information to communicate why you want to help the customer.

Sales 52

Sales e-Learning Healthcare Software 52

Red Star Kim

FEBRUARY 28, 2023

Marketing to the elderly for lawyers and accountants (kimtasso.com) We looked at data analysis and client journey mapping and there were some great personas created during the break-out exercises. 1 partner 44% 2 – 5 partners 56% How many offices does your private client team cover?

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130