What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
Teams can also focus the question on certain tasks, such as communicating with support agents, purchasing or returning products, or leaving reviews. Communication and responsiveness. Telecommunications and information. Finance and insurance. Like CSAT, CES is measured using a survey. Professionalism. Inpatient care: 70.
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