Remove Computers and Electronics Remove Digitalization Remove Finance Remove Investors
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What is customer satisfaction score? (+ how to measure CSAT)

Zendesk

According to The State of Digital Customer Experience , CSAT is the top metric companies use to measure digital CX improvement. Investor-owned: 72. Computer software: 77. Personal computers: 79. Household appliances and electronics: 78. Finance and insurance. Here’s why. Drugstores: 76. Airlines: 76.

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Top 30 SaaS Influencers to Follow in 2022

SmartKarrot

His posts shed light on SaaS finance and calculations. You can follow Ben to manage your SaaS startup finances and calculate growth metrics accurately. Brad Feld is an active investor in the leading technology and software space. Byron Deeter is a partner at Bessemer Venture Partners and is an investor in SaaS and Cloud.