What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
According to The State of Digital Customer Experience , CSAT is the top metric companies use to measure digital CX improvement. Investor-owned: 72. Computer software: 77. Personal computers: 79. Household appliances and electronics: 78. Benefits of measuring customer satisfaction. Here’s why. Drugstores: 76.
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