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What is customer satisfaction score? (+ how to measure CSAT)

Zendesk

According to The State of Digital Customer Experience , CSAT is the top metric companies use to measure digital CX improvement. Investor-owned: 72. Computer software: 77. Personal computers: 79. Household appliances and electronics: 78. Benefits of measuring customer satisfaction. Here’s why. Drugstores: 76.

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What is the Total Addressable Market (TAM)? Examples and Formula

SmartKarrot

In addition to this, the investors will also evaluate your TAM calculations to access your market understanding and your product’s placement. Total Addressable Market (TAM) vs. For instance, in case you run an electric toothbrush company in the US, your Total Addressable Market (TAM) would be the global electronic toothbrush market.

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Top 30 SaaS Influencers to Follow in 2022

SmartKarrot

Brad Feld is an active investor in the leading technology and software space. Byron Deeter is a partner at Bessemer Venture Partners and is an investor in SaaS and Cloud. He is number 88 on The Midas List: Top Tech Investors 2020. He co-authored Bessemer’s iconic cloud computing and state of cloud report. Byron Deeter.