Computers and Electronics Digitalization Investors Leadership 
Zendesk
MAY 17, 2022
Companies also consider NPS a “growth indicator” because it gives leadership teams an idea of how likely it is for a customer to recommend their business to others. According to The State of Digital Customer Experience , CSAT is the top metric companies use to measure digital CX improvement. Investor-owned: 72.
SmartKarrot
FEBRUARY 16, 2022
Brad Feld is an active investor in the leading technology and software space. Byron Deeter is a partner at Bessemer Venture Partners and is an investor in SaaS and Cloud. He is number 88 on The Midas List: Top Tech Investors 2020. He co-authored Bessemer’s iconic cloud computing and state of cloud report. Byron Deeter.
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