Customer Experience Customer Knowledge Profitability Retail 
Tidio
FEBRUARY 26, 2021
Acquiring a new customer can be up to five times more expensive than retaining an existing one ( Invespcro ) More word of mouth advertising. About 86% of loyal customers will recommend a business to family and friends ( KPMG) Increased profits. Add self-service portals like a knowledge base as an extra support option.
Zendesk
FEBRUARY 7, 2022
It’s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve. The history of customer support. Customer support was always important. Some experts—and even Google—have a hard time distinguishing between customer support and customer service.
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