Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. Add self-service portals like a knowledge base as an extra support option. Gather Customer Feedback.

eCommerce 52

eCommerce Acquisition Communication Retail 52

SmartKarrot

JULY 5, 2022

Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Develop a deep understanding of the Floify software, the mortgage market, and the customers’ needs. Serve as the primary interface with customers to manage and resolve any critical situations.

Customer Success 19

Customer Success Retail Negotiation Facilitation 19

Zendesk

FEBRUARY 7, 2022

Some experts—and even Google—have a hard time distinguishing between customer support and customer service. Customer service is an umbrella term for all interactions that enhance customer experience and help improve their relationship with the company. Customer support is just one type of interaction.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52