Customer Experience Customer Life Cycle Facilitation Stakeholders 
SmartKarrot
NOVEMBER 2, 2021
Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Own the customer experience and work to exceed their expectations. Apply here: [link].
SmartKarrot
JUNE 24, 2021
Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded. Onboard customers to help them achieve success and quickly realize value with Karat’s solution and data.
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SmartKarrot
JANUARY 4, 2021
Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Provide guidance and accountability for Customer Success team members across the customer life cycle.
SmartKarrot
JULY 1, 2020
Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s.
SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Currently, she is the Vice President of Customer Experience at Bugcrowd. Anika Zubair.
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