Nutshell

JUNE 12, 2020

Some of these qualities—like being altruistic or data-driven—are diametrically opposed to the skills a sales rep needs to possess. Myth: Sales reps and managers have the same interpersonal skills. A sales rep needs interpersonal skills to deal with customers, while a manager needs interpersonal skills to manage a team.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. Manage one-to-one customer engagements at different stages of the customer lifecycle.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Zendesk

MAY 26, 2021

Good customer service means meeting customers’ expectations. For example, businesses with the highest customer satisfaction scores interact with customers over messaging channels (think: WhatsApp and Facebook Messenger) because customers expect convenience. What are the 3 elements of customer service?

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Arpedio

FEBRUARY 14, 2024

On the other hand, sales professionals focus on acquiring new customers and closing deals. Salespeople have targets and quotas to meet, making their primary focus on driving revenue growth for the company. By understanding their clients’ needs, account managers can develop tailored solutions and strategies to meet them.

Account Management 52

Account Management Management Sales Client Relationships 52

Zendesk

JUNE 15, 2023

The key to making your resume stand out is to leverage the experience you do have and present it in a way that will convince hiring managers that you’ll be successful in the position. Leverage experience by pulling from your education. Typos and grammatical errors can make you look careless or unprepared.

Retail 52

Retail Leadership Interpersonal Skills Software 52