Remove Customer Knowledge Remove Digitalization Remove Insurance Remove Software
article thumbnail

Customer support: Definition, importance & 10 key strategies

Zendesk

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Ask yourself: What do customer expectations for support look like in your particular industry? It’s a virtuous cycle that’s crucial to the business.

article thumbnail

Suggestive selling definition and techniques (2022 sales guide)

Zendesk

Insuring a big purchase is a logical thing for a sales rep to bring up. The right upsell or cross-sell will feel intuitive and exciting for a customer who’s already on board with your company and your primary product. For example, perhaps your company sells software to other companies. Be personal and specific.

B2C 52