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Suggestive selling definition and techniques (2022 sales guide)

Zendesk

MAY 25, 2022

Insuring a big purchase is a logical thing for a sales rep to bring up. The right upsell or cross-sell will feel intuitive and exciting for a customer who’s already on board with your company and your primary product. For example, perhaps your company sells software to other companies. Be personal and specific.

B2C 52
B2C Sales B2B Decision-making 52
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Customer support: Definition, importance & 10 key strategies

Zendesk

FEBRUARY 7, 2022

“When we’re focusing on adding in new features, products, or updates/changes to the marketing site, we listen to the input of the support team who are our voice of the customer.”. Ask yourself: What do customer expectations for support look like in your particular industry? It’s a virtuous cycle that’s crucial to the business.

Decision-making 52
Decision-making Customer Experience Insurance Business Growth 52
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