Strategic Account Management Association

FEBRUARY 3, 2022

By Richard Scheig, Chief Revenue Officer, Upland Software. The view from where I sit as Upland Software’s Chief Revenue Officer is a profoundly interesting one. How we’re able to step up and continue to serve these customers depends on our ability to collaborate internally and prioritize our finite resources to deliver maximal value.

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

Showpad

OCTOBER 9, 2020

The only way to provide value to the buyer is to be customer obsessed and know your customers deeply. Collecting and documenting customer knowledge can help your reps tailor the buyer experience to each customer. . This disorganization leads to every team thinking differently about the customer. . “Ask

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Insightly

JANUARY 19, 2022

The best part is that you don’t have to be a software engineer to build integrations in your CRM system due to the intuitive, user-friendly interface. You likely want all of the integrations right now, but how do you decide which to prioritize? 4 Essential CRM integrations for functional teams.

CRM 104

CRM Prioritization Decision-making Onboarding 104

Zendesk

OCTOBER 20, 2023

Elements of a customer success strategy plan How to create a customer success plan 3 must-see customer success plan examples Customer success plan best practices Customer success starts with a plan Free customer success plan template What is a customer success plan?

Customer Success 52

Customer Success Onboarding Software Software 52