Remove Customer Success Remove CXM Remove Digitalization Remove Prioritization
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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

Here are a few statistics that help understand the role of social media in CX evolution – Customers engaging with brands on social media platforms spend 20 to 40% more. 80% of tweets about a brand’s customer service are critical or negative. Only 17% of customers believe digital companies care about their opinions.

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Customer Experience (CX): Frequently Asked Questions

SmartKarrot

Along with the growing emphasis on customer experience (CX), the challenges and difficulties associated with it are also increasing. What is the role of digital in improving the customer experience? Digital is the way ahead for SaaS businesses! But what’s the role of digital in improving CX?